Charged for Goods not Received

Order EB22A driver Magezi Eully, order never arrived. He stalled for the 8 minutes, my door is wide open he asked to confirm unit number which I did. Food never came! I call no answer. I’m so frustrated I waited over an hour for this food only for the driver to take a picture of it at the back of his bike and say he left it at my door! Pure and utter lies. I am told I won’t get my refund. The service is seriously dropping and it seems we are been taken for p**** when we pay online! Ubereats is a ****