Charged for canceled order due to Uber eats fault

I was charged incorrectly for canceling a order as it was over delayed. The order kept saying looking for another driver for about 45 minutes. The it found a driver and I said his picking up the order, I sent him a message giving him the unit and block number and access code to enter and he said okay.. Then 2 minutes later it said looking for another driver. This is ridiculous we waited so long. I even called the restaurant and it said they were closed so how was my order ever gonna come? I had to cancel it I thought I would get a refund immediately so since there was a delay so I can order from another restaurant. So I cancelled it based on that but did not get a refund and I had to spend more money to order from another restaurant Uber eats now refuse to refund me