Charged for a Meal I Cancelled Within Seconds – Ridiculous!

I am absolutely furious with both Uber Eats and "Never Not Eating Good." I ordered a meal, realised I needed to update my delivery address, but of course, Uber Eats doesn't allow you to edit the address once an order is placed. So, I was forced to cancel the order instead.

Here’s the kicker – I cancelled the order within 60 seconds of placing it, before the restaurant even accepted it, but I'm still being charged the full amount for a meal I NEVER received! Uber Eats' long, tedious cancellation process slowed me down, but I managed to cancel in time. Yet, here I am, out of pocket for something that never even went to the kitchen!

To make matters worse, Uber Eats customer service (Rubida, I’m looking at you) has been useless, just sending copy-paste responses and completely ignoring the context of this situation. How is it that they’ve refunded me before for an order that went to the wrong address but refuse to refund me for something I cancelled before the restaurant even got started? I never even saw the “preparing your order” screen!

I expect better. This is outrageous, and I'll think twice before using Uber Eats again if this is how they treat loyal customers.