Charged but no food arrived, no answer from driver or contact from client service?? Shocking.

I ordered from the buy 1 get 1 free with Momo Kuro Fourways, the order took forever to "arrive" we watched the driver get to the estate gate and jmmedoately the app confirmed that the delivery had arrived but it definitely had not?? My account was charged a hefty amount and we had no dinner after being charged for a no show. I tried multiple times to call the driver, he never picked up and he had already been tipped!! Big mistake. I am a regular uber eats orderer but will now be converting to Mr D as I have logged multiple complaints and haven't receive one single phonecall from any client service person at Uber Eats? Shocking service and no solution. Never again.