Cant read instructions!!!

My worst experience by far....I ordered a meal for my mum before i could leave home, on my delivery instruction i added that they need to inform the security to call.After two hours my mum called me to follow up with the food at that time i thought they had called her to open the gate.When i checked my app it was said the food was left ''under a tree" with a picture that is far away from my security gate ...when i reported it I am told i wont be refunded my money ...This is bull**** !! if they even left it with the security i would have been fine with that.R110 is alot of money for myself and i will rather drive to the shop before using them again.