CANNOT UPDATE / CANCEL ORDERS WITH UBER EATS

I use Uber Eats for lazy nights and to get good food from nearby restaurants, I personally do enjoy your service, however, I must say your App is **********.

This is the first time I have accidentally placed the wrong delivery address, generally, this is automatically selected when opening the app up, so only after I placed my order did I notice that the incorrect delivery address was selected.

I quickly tried trying to rectify this by tapping on the "Get Help" feature and reading that you can cancel your order before the restaurant starts preparing the food. The problem is that the moment you place your order the Resturant is already starting to work on it so I cannot even cancel the order.

I then read about "How to change your Delivery Address"

HOW TO CHANGE A DELIVERY ADDRESS 1. As soon as your order is assigned to a delivery partner, use your Uber Eats app to contact them 2. Tap 'Contact' in the order tracking screen's map 3. Choose between a call or SMS to contact them 4. When speaking with the delivery partner, be sure to give them clear instructions 5. Keep your phone close by and with the sound on to avoid additional delivery delays

WHY CAN I NOT UPDATE MY DELIVERY ADDRESS BEFORE SOME POOR SOUL PICKS UP MY FOOD, Surely it should not be such a horrible process to update your app to be able to change delivery addresses BEFORE A DRIVER COMMITS TO DELIVERING IT

I was waiting for someone to pick up the food, I try making contact by calling them, however the calls are not connecting, I then message the driver that the delivery address is incorrect and with details for the correct address, the status goes to read only once he reaches the wrong address ( I can only imagine the driver was focusing on the road instead of reading messages while driving as he should!)

We then start a conversation, he tells me he cannot go to a different address as Uber will only pay him for what was selected on the app (Which again I can understand) I tell the driver my problem as I cannot drive to the location he is to pick up the food and now we have a conundrum, we talk for about 15 minutes and I assume the driver somehow managed to cancel the order, I get a message from Uber saying I will be charged in future for no-shows etc.

All I wanted to do was update my delivery location from the moment I ordered the food, I wasted a good 30 minutes trying to figure out how to do this to no avail, the driver's time was also wasted which I will say was also a good 30 minutes of his own time, and then I get a call from Uber saying don't worry we won't charge you this time.

I try and discuss with your rep the above problem and scenario and this goes right over his head, he just continues reading some scripted call centre dialogue. Uber I just wanted to say this was a horrible experience with your App and this has definitely had a very negative impact on how I see your company, I can call and order from any other restaurant and I would be able to update something like a delivery address after placing the order, so why can I not do this with you!!!!??