Cancelation impossible

I ordered food to my home address instead of my work address. Yes I admit I was at fault but just after I placed the order I quickly tried to undo as their app gives that option but I panicked and clicked on the screen and the undo disappeared or it was just too short a time for me to undo. It then went to the restaurant acceptance screen and within a blink of an eye the option to cancel was also gone. I mean these options to cancel is story lived and under panic mode most clients don't think that fast.

Within a minute I contacted the help support to help cancel the order or redirect It to my workplace only to find that their process won't allow that after the resutlrant has accepted. The food was still at the restaurant during the whole time I was chatting and still they could not cancel the order. I had the same experience with Mr deliver and they were able to call the resurany and cancel order after it was accepted. We are humans and we do make mistakes.

They then told me even if they cancel the order, I could be charged the full price of the order which to me is really upsetting. They still went ahead to deliver the order, I mean what level of unprofessionalism is this. I had no one to collect the food.

I strongly feel that ubereats does not have their clients best interest at heart but chasing figures. Is this even in line with consumer protection act???

It's not a very big amount that I lost but its the prince behind their entire app that is just so unfair.

I hope something can be done about this. Maybe you can get pointers from Mr deliver how to keep clients happy. Will I recommend Uber eats to anyone at this point, definitely not.