Call center needed for Uber eats as the app sucks

Last week I used the Uber eats app ,I selected my home address and orders food from Goverders. I paid for it via the online bank.The driver called me and informed me the food is at my work address and then I have no idea what happened to the food as I was not at work.I used the Uber app to inform them that something is wrong with their app but I kept receiving automated response which did not understand my complaint. I found the email address for Uber eats and chatted to Omar ,I sent a screenshot shot proving my home address was used when ordering my food and it show it was delivered to the wrong address which was my work address. The agent Omar just kept sending me automated response and to this day nothing ,not my money back nor my food. I request for a human to call me so they could better understand my frustration and the real issue with the app ,but nothing , will definitely keep using Mr D as they always respond or have an agent call you back . The order ref is order#8D33D and it was supposedly delivered by the driver Tinodaishe Odreck ,im not sure how did he complete the order when I did not receive it ,where did the food go too?