********* business practice that ******s and squanders our money as customers

Today i placed an order with KFC DLAMINI JUNCTION. I realised the order will go to the address which is automatically saved on the app (which at that time i was not at). I tried and wrote notes to the driver to come to the actual address which I'm at, but he ignored my message. I then called him and told him i will pay whatever extra charges he will incur with this delivery, he refused. I tried contacting UberEats for assistance. The only option i was offered that I cancel the order, which i did. I got a message thereafter saying that due to cancellation of the order, i will be charged penalty fee (which I didn’t mind since I'm at fault). Following up on the cancelled order with UberEats, i was told that i forfeited the full amount of my order (R300) because the merchants soon as they receive the order, they prepare it right away. So they are not at fault but i am.