Burt and terrible tasting food ordered through Uber eats

I bought dinner last night. Starters and main. Both my mains was disgusting. One tasted burnt. The other just tasted disgusting. So basically inedible. What did Uber say. Oh we can't refund you. So basicaly shem. This is totally disgusting and unacceptable. I responded to your email asking so what must we eat now because we can't eat this food. And exactly the same automated response. I am actually never buying from you. We ended up not actually having supper. MRd happy to be your new fan. They responded asking me to send them the details of my order trying to help and I got exactly the same response. How on earth do you not compensate your customers for food being not of quality. If I had to go direct I would have received my money back. But going through thinking that you are actually Covered and safer? I'm totally disgusted. Don't ever buy from them because clearly their 2022 customer promise and values has dimished.