Bring back my money!

On the 10 February 2024 I placed an order with Nando's, Canterbury - Halaal Randburg however I was in Durban after realising that my location didn’t changed I called the driver to alert him that am in Durban therefore i have to cancelled my order. He said okay I processed cancelling. I then asked for my refund I was told I was not going to get my money back which is R435 due to the restaurant already charge me for the food. I told them that I don’t mind you taking your cancellation fee but to take all my money is uncalled for. Unfortunately I was told that it’s like that and I won’t get my money back. I don’t know if they wanted to deliver my food in Durban while Johannesburg? I want my money back as to how they do it I don’t know. Worse they don’t have lines where one can call. I had to go to X to get their attention. Those people don’t even read the complaint but says it’s that way.