boycott uber disgusting services

hi i would like to complain about uber eats.. last night 25 April 2025 i ordered food from nuris factory Rondebosch. as per normal i was pre authorised r449 on my card immediately and after receiving my food i was charged with anothwr r449 now this is not my first time rhis happened. last year i ordered an uber to mitchells plain and the same thing happened. i logged many complaints all they responded via email was it will take 7 business working days to refund me and no refunds were made. not only do they not have an actual contact number to which we can call and lay this direct complaint, theu dont even provide and email. i have logged 2 complaints and heard nothing of it and to jist charge me almost r900 for one delivery is ridiculous. ubers services is becoming more poor by the day and as a business who relies on the public to utilize their services they have poor services to render in the first place. they only protect the business not the clients. how do we trust these kinds of businesses when they just take nd never return when they at fault