BILLED FOR A ORDER NOT RECEIVED?

I am very disappointed in the service no feedback since Good day I hope you are well I placed an order yesterday thr 9 October 2020 the driver was at three different locations he called me asking for the correct address he couldn't find the address and eventually when he did my lunch time was finished and he repeadly called me on my cell to fetch the order and I told him to rather cancel the order as I was waiting my entire lunch time directing him to my workplace and I just thought its pathetic service to put an arrears on my account as it was my first time ordering and experiencing such bad service I need assistance and would like the arrears amount to be removed as the driver was *********** to deliver to the correct address given I am very upset and I would like your team to resolve my issue as soon as possible and I won't be held liable for a drivers mistake and delayed ness I am sorry email me to let me know when u have resolved my case this was my original complaint because I am being billed for a order I NEVER RECEIVED AS THE DRIVER DID NOT DELIVER THE REPLY WAS AUTOMATED NO FEEDBACK BUT I AM BILLED

THIS IS TODAY !!! Good Day, I trust you are well. I have an issue I have an very old order that I have disputed before where the driver was at 3 different addresses with my order and never dropped the order successfully at the correct address however, the order is still showing on my account so I would like to know how is it my fault that the driver could not deliver to the correct address he never pitched but the order was added to my account i would like this to be removed because now i cant use this platform because of a order that never arrived I am very upset about this honestly please get someone to contact me regarding this ***