BEWARE UBER EATS **** - ORDERS REQUIRING PIN

BEWARE of the new Pin requirement for accepting a delivery. On the 22nd of June 2023 I placed a food order for delivery. Around the time that delivery should have taken place, I received a prompt from the app to provide a pin to the driver, bear in mind that I use the delivery service often and HAVE NEVER been asked for a pin before. The driver then asked for the pin in the in-app messaging service, I proceeded to give it to him. I then received a notification that my food had been delivered. My food had NOT been delivered!!! This driver Aboubacar (Registration number KC94FTGP) essentially stole my food AND my money. I lodged a complaint to Uber to which they responded that according to them, my food had been delivered because I had given the Pin to the driver. I then asked if they would be removing this driver from the platform as this is blatant theft and this driver should be considered a ******** and that unsuspecting customers such as myself will be at risk by allowing him to remain on the platform, their response to this was that they understand this is not the outcome that I was hoping for but unfortunately they will not be refunding me for the order in question.

The point here is not even about the money that was ******, nor the food that was ****** too, but the fact that Uber is comfortable keeping ********s on their platforms!!!!!!!!! Rather use MrD, their customer service is outstanding and they actually bother to investigate issues.