Being ********** by Uber Eats

I made two orders on 16th July just after 1 pm. First order to Nando’s. R 236.17 order amount inld tip. Delivery man named Moses. On the app, the order stated delivered, but no record with security gates of the complex of any arrival, nor any call from Uber delivery man on my cell. Second order was immediately made to Uber Eats Market, Rivonia for groceries total R318.46 include tip. Again, the app showed delivered, but at the complex no record of arrival of delivery, and no calls to my phone. After lodging complaint on uber app, I was told the delivery man waited for 8 min and that meets the policy for him to leave and therefore I cannot be refunded. I have a recording of the security log that confirms nobody arrived at the complex to make any grocery or Nando’s delivery. I even tried the internet but no support numbers listed that one can get through. I managed to call the Nando’s branch and get the right uber eats number to log a complaint. So websites info are a sham and deceiving too. Uber Eats and Uber in general are not keeping current with policies that support good customer service. There must be thousands of customers being ********** like this. They do not have an easy customer resolution process, the app is limiting you to specific options. There is poor response rate from support to solve your issue.