Been ****med by ubereats

I placed an order through @ubereats, it was with KFC R101 Pretoria. On the address I wrote the building name, streets, and coordinates to make delivery smoother and I also paid attention to my phone. The driver then said he has arrived, I went to the gate as I opted for meet at the door. I messaged him that I’m at the door and he is not there, I was getting messages that he is trying to get a hold of me but he did not call. The timer started, I proceeded to ask him if his exact location, the building name etc he was at the wrong address. I checked his address on maps and he was 500m away from me, he then send a photo of the drop. I told him it is not my door step, I then requested a call to him. He told me that ( after having dropped and send me a picture that he is on my street pretorius coming to me, he requested my numbers that I provided but he did not call me. I requested 3 call to his but he never arrived with my meal and my account was debited and I was told I will not be refunded.

Our chat clearly shows I was attentive to the phone, directions were clear, he said he is coming after having “dropped” my meal at my “door step”. How does it work? Are we now cash ***s? Getting debited because he had to deliver another order? Did I just buy a meal for someone else to enjoy? What investigations we’re done to come to the conclusion that I will not be refunded that I should reorder? The door step looks like Tshwane University of Technology while I stated Tshwane North TVET college Central office. Why must I pay for his mistake? 1. Selemani Nurdin (driver) was really terrible in his communication, I’ve never had to deal with such. 2. Since my account was debited before receiving my meal, I immediately removed my banking details. Clearly once payment has gone through no one cares. 3. I will no longer use the app to buy, or buy another KFC at that particular store ever again. 4. This experience I will tell it to anyone who cares to listen, no one will use the app or buy KFC in presence before I have relayed my experience.

KFC ruined my Monday not only for me but my colleague too ( 4 July 2022).