Be careful with UberEats

I placed an order for Chicken Licken. I scheduled for delivery between 10:00 and 10:30 and payment was taken from my account. I received a notification that my order is being prepared, I then went into the app to check on my order and my order was missing. I checked under orders and my order also was not there. I tried to call the support number and I was informed that number is out of service. I called multiple restaurants that are close to me to check of they have my order and none of them received my order. I then tried to get help from the help section on the app, there are only automated reponses for multiple queries not an ACTUAL helpline. I had to type a response (as it was the only place I could write a message) under a completely different query section. I then received a response, I responded back and still nothing has happend. Out of no where my order appeared on the app and stated it was cancelled and it's value is R0. I did not cancel my order. I then tried to contact the helpline again with only 3 options that had nothing to do with what I needed help with. This is absolutely the worst customer service I have experienced, if you can even call it customer service. Not only did I not receive my food, I haven't received a refund nor have I received any helpfull assistance to my problem. I will not be using the app any longer.