Be careful when ordering on UberEats

I’m honestly so frustrated and disappointed right now, and I want to warn people to be careful. I live in KZN and decided to send UberEats to my family in Centurion. On 14 January 2026, I placed an order from Mochachos (Centurion) for R361, fully paid through UberEats. At 4pm, the app showed the food as delivered, so I assumed everything was fine. Only around 7pm, when I called my family to check how they were doing and asked if they enjoyed the food, did I find out they never received anything. I immediately reported it to UberEats. Their response? They claimed they “tried to contact me” and that “the delivery person followed procedure.” Meanwhile, my family has no food, no one knows where the order really went, and UberEats can’t even tell me who actually got the food. This is completely unacceptable. How are customers supposed to trust UberEats when their system shows a delivery that never happened, and then they refuse to take responsibility? Also which is quiet strange, the delivery man received a tip from me on the APP which I am not aware of even offering. People need to be aware — this kind of thing can happen, and the support you get afterward is basically nothing.