Bad taste in my mouth

I had every bad experience with uber eats. I have been charged twice and no communication has been send as far as me getting a refund. When I called the help line no one is available to answer. I have sent mags on the app and still the only response I get is about an order that was canceled and I got the money back. What about all the money I paid for food i did not eat. I tried contacting the driver and all i got was a screaming match and no food for my children