Bad service received, order not received and refund request.

I ordered 2 quarter chicken paellas on the 04/03/2025, i waited for my order and it was never delivered but when i check online it showed that its completed, i then contacted support and request my money back as i did not receive the order but i was informed that i am not elegible for a refund as the driver tried to contact me but i was unreachable, i had my phone handy and recieved lots of calls from different people but none was recieved from the ubber eats driver. I need my money back or my order to be delivered to me as i am not happy.