BAD SERVICE RECEIVED

Good morning

I am very unhappy with how your support team has handled my complaint.

I ordered food yesterday at FOURNOS DUNKELD that came to a total of R215.27, I never received the food.

The drivers name who is supposedly delivered my food is Derick Joseph, who never delivered my food.

Your support team is claiming the driver came and contacted me, I never received any call from the driver.

I work in an office park, the only way in is through the boom gate where our securities sign you in, I went to check with the security, and they confirm no Uber driver came to the premises tempting to deliver food.

My question now is it fair that I lose my money on basis your support team claims the driver contacted me? What will Uber team do about the drivers losing or *****ing our food?

1. Do they know for sure the driver came to my workplace? 2. Proof of phone record? 3. These drivers is not the first time they ***** food, yesterday I was having a conversation about this on my social platforms and was shocked with the response from other people with same problems. 4. I even warned people that now its not safe to order with a card at Uber because they refuse to refund us, rather use cash and if the driver *****s the food its their loss.