Bad service on Uber Eats

Good Day I am so disappointed with UBER Eats service I placed an order on 24th June at Nando’s Melville on Uber Eats the driver told me I live in a high risk area but he done a delivery a street away in the same area. I was charged R310 I called Uber eats the consultant told me he done a refund I spoke to a manager and he assured me I will get a refund after 10 business days it’s 3 weeks and I still never received my refund.