Bad service, No refund but food not received, Wrong order and No help coz nobody takes time to investigate

I am very disappointed with Uber eats. I placed an order with Pedros and mistakenly pressed the order button twice. Realising my mistake I then quickly called the store and they advised they only prepared 1 order and not 2 I must ask Uber for a refund. Uber which does not take the time to investigate then told me that they won’t refund me but I must be in contact should I not get the order . I only received 1 order so I contacted them again and they told me I got the food and I gave the driver a pin, which food are they referring to because I never got the food. I have been sending them messages but not getting any help. Later on we ordered Ice cream from Steers, can you believe that the ice cream was also a wrong order and the shop said the driver must come and swap but driver refused. This is very bad service , at least if I got the food I would understand but now I paid for something that I never got and Uber Eats does not care.