Bad service

On Monday 14 Oct 2024 at around 20:30 after a long day from work, we ordered a full chicken meal from Nandos Comaro crossing via Uber Eats. Driver's name is Joseph. The driver marked the order as delivered however we did not receive the food and when we sent an email to Uber Eats we were told that he followed the correct procedure therefore we not liable for a refund. Immediately when we got the notification that he has arrived I went outside and Joseph drove off before I got to the gate which takes less than a minute to get there. When we called him on the app the number went to Uber Eats call centre. Mind you this is the second time that an Uber Eats driver marks the delivery as delivered without us receiving out order