Bad service

Good Day. Please note that on Monday the 04 October I received an sms from my bank stating that I have bought food using Uber eats for R172. 53 but I do not have an app with uber eats or neither did I order anything on that Monday, I sent them an email were they rep**** and advised that the do not see anything, I took a step by going to my bank to enquire about this and they advised me that for them to do the further investigation they are going to charge me R80 rand plus R80 to open a new card plus R80 to invastigate the other money that have the same Ref as uber eats which was R22 rand which I feel that is not fair because I can not go to the bank to report ***** and they charge me again wereles I am the one who lost here and when I ask them about what will happen if I can le my services with them as my bank what will happen to the policy I have with them they advise that it will lapse and yet its not my fault that this happend to me. So between the two (capitec and ubereats I do not know who should assist me between the two to recover my money lost