Bad service

I wish there was zero for rating. I ordered from Spur via Ubereats and no one delivered my order!! I kept calling Spur and I was advised that the food is ready, they're waiting for the delivery guy. I called again after 1 HR 45 minutes and I was told the same story. I had to drive to collect my order and I was charged for delivery. Today I ordered my meal at 11:50am, it is now 1:06pm and I haven't received my order😡. I will never use Ubereats ever again.