Bad Service

So disappointed with uberEast. I have order any item to be delivered and paid with card but nothing was delivered. I phoned the driver he told me go collect your item at store that time I have my personal reason why I order through them. I request when to fetch my stuff. Store told me under driver cancel asked for my money told to spoke to Uber. Is been three weeks still waiting for my money. Is not the fist time uberEast deduct money and never deliver I'm sick and tired of this bad serve. All I want is money back since I never got to receive my items. Never use your card to uberEast or Uber if you want to regret it do so