Bad Service

For my very first time using ubereats i had a bad experience, i placed an order with panorottis (2 pizzas and to get 1.5L free coke with my order) i received my two pizzas but received my coke in 2 plastic coffee cups in which im supposed to received 4 cups of cooldrink however the driver told me the other 2 cups of cooldrink fell out of his motorbike. I took this up with ubereats, as it eas my first time i was using ubereats they refunded me R58.44, after 2 weeks i decided to purchase me to box meals by kfc to get two cooldrinks with my box meals, the driver came late with my order due to he said his gps had a problem as it was giving him different location all the time eventually when he came, he just gave my box meals without my 2 cooldinks again! And drove off. I then took this again up with ubereats, all they could respond was

"While we appreciate that this wasn't the experience you were hoping for, we are unable to provide a refund for this order.

Upon looking into your account, we can see there has been a high frequency of refund requests for recent orders. We find this type of behaviour highly atypical of any one account, in particular in the short period of time that you have contacted us in between orders. It seems as though the pattern and frequency of queries is not reflective of the service we provide.

We know this isn't the answer you were expecting but hope you can understand the reasons for our decision." "As previously stated, we are unable to offer you a refund or adjustment for this order.

Please note that Uber monitors user activity and reserves the right to deactivate accounts found in breach our Terms of Service, which includes abuse of appea*****ts or refunds."

It was only my second time using ubereats (how can it become a pattern) it wasnt my fault that i didn't get my cooldrinks and i pay for what i want. I would never recommend anyone using ubereats die to the bad experience ive experienced and to the response.