BAD SERVICE

I WAITED 2 HOURS ON THE 14.07.2023 FOR MY FOOD FROM SPUR UTAH! R251.80 WAS DEDUCTED FROM MY ACCOUNT, UBEREATS FAILED ME FOR THE SECOND TIME, I NEVER RECEIVED MY ORDER AND I WAS TOLD THEY CANCELLED MY ORDER DUE TO THE DRIVER NOT FOLLOWING THE CORRECT PROCEDURES AND MY ORDER WAS NOT CHARGED. TODAY 18.07.2023 I FOLLOW UP WITH UBEREATS AND AM TOLD THAT THEY WON'T BE ABLE TO REFUND ME WITHOUT ANY VALID REASON, ARE WE BEING ****MED HERE ON THIS APP OR WHAT. NO REASON WAS GIVEN TO ME ON WHAT HAPPENED TO MY MONEY OR REFUND. !!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS REALLY UNACCEPTABLE