bad service

I ordered food from McDonald's Silver Lakes on May 23rd, 2025, via Uber Eats. Normally after ordering, I constantly check how far they are, but I noticed the route that the driver was taking is different, and I thought to myself that maybe he has some stops before he comes to my house. When it showed that he was 4 minutes away, I went outside on the street to wait for him. As I was waiting, I got a chat notification that he was outside. I asked him, Outside, where? Because I'm waiting outside of my street, he said, I'm at the address that you provided. I responded by saying, The address I provided is **** Kalaka Street, and now I'm standing outside Kalaka Street. He said, Flash your light. i asked, which light must i flash because im standing at kalaka Street?" I went on to ask him where he was exactly because on the gps it shows that he is at Xenon street can he please tell me where he is so i can go and get my food He decided to end the chat. After a few seconds, I got a notification of a photo that my food was delivered to that house. It's my 1st time seeing that house. I drove to McDonald's Silver lakes hoping i would find him so that he can show me where he delivered my food. i could not find him and the lady i spoke to at McDonald's said no order was returned and advised me to log a complaint because they are also tired about complaints they receive about uber eats drivers I had to buy more food, meaning I spent R800 on that day. When I reported this to their support, I was told that once an order is dropped off at a secured and documented location, it is considered complete. can i get assistance for my refund