Bad service

Today I ordered food from chicken licken in campus squre via uber eats and paid on line R79 and after few minutes I received a call from +*** the uber driver I count take the first callni was on a call with the client ag with sec call after 2 minutes I picked up and he said he is outside and I said iam coming .I walked outside and there was no one outside we were chatting on the uber chat he asked if iam at Absa, I said yes, he said he is outside I told him.iam also outside waiting ,he said what must he do because I took long to come out, I said iam outside where are you he said my minutes are over and he is canceling my order and I got and sms that ur uber order is canceled,I walked back to the office and called uber eats head office and told them my story they checked and confirmed that my order was canceled and the gentlemen said I must re order I told him that food was paid for he said he can see that on his system and that's how it works if they dont get hold of you they can throw away the food to take it back to the shop and I called chicken licken and they told me to call uber eats I was so disappointed at the answers the head office gave me and at the end I had to reorder and pay another 79 and eat late lunch thanks to uber eats the driver that cancelled mg order is Thomas