BAD CUSTOMER SERVICE FROM UBER SOUTH AFRICA

I am writing this review as an awareness to everyone who uses UberEats. I tried to lodge a complaint by sending Uber South Africa a direct message on X but I was made to look like a full. On Sunday I order donuts at Krispy Kreme in Clearwater Mall, my order number was #64079 and it was picked up by a driver named KUDAZI. This guy took a long time to deliver my order. Before he delivered my order he was still in Weltevreden Park. As he was around that area, he greeted me and asked for my cellphone number. I had memorised the pin that I was provided once he was on his way. It only dawned on me as I was talking to my brother that the pin is actually the last four digits of my cellphone number hence he asked for it.

The response I got from Uber South Africa on X is that they cannot refund me because a proper handover was conducted. Even after I had shared with them that their driver clearly knew that the pin we are given on the app is directly linked to our number. Clearly Uber is condoning such behaviours from their drivers.

I am writing this review to alert people to not provide their cellphone numbers should they order food from UberEats because these drivers take our orders and Uber is protecting their ****mer drivers.