Bad Customer Service

On the 06 November 2024 I order food from Nandos in Sandton City via UberEATS, I made a slightly mistake on the delivery address( 500m to the exactly address) , the delivery guy went to address and he was informed that the correct address is 500m away , and he was directed and agreed that he knows the place, the delivery guy disappeared with the food and I called their office, and they said they only deal with the stores not customers, I then called the store and asked them to call UberEATS office to get the delivery guy contact numbers. The UberEATS refused to give the number to the store. I then wrote them an email and explain my story, and they told me that the delivery guy called me and waited for 14 minutes which was all lies. They refused to take the food back to the store or refund my R 161. 00