Bad customer service

I made a large order for alot of money with Uber Eats, the store then cancelled my order and subsequently my bank has reserved my funds. I have been in contact with my bank to release the funds, but they advised me that I need a letter of cancellation from UberEats, authorising them to release my funds.

I have been struggling for two weeks now. Every time I reach out, I just get a generic copy and paste reply. Nobody actually reads it and helps.

To make matters worse, there is no direct email address or phone number for UberEats that I can find anywhere.

This is alot of money to me, and I can't just leave it.

The lack of communication channels and poor support that I am receiving via the app is just appalling!

So disappointed!