Bad customer Service

I worst customer service! I was charged R344.00 after canceling an order. I gave uber the benefit and thought I would be refunded or two, the order was placed on Friday so I contact support today(Monday) only to be told that since it's been longer than 48 hours they can't do anything. So basically R344.00 paid for food I never received! Kajal is the agent I've been dealing with.