Bad Customer service

I made an order at Nando's Parktown on the 21st may 2022. The driver reported that I didn't pay for the meal while I did. I only noticed a few days later when I was trying to order that there was a balance on my account. I have logged a query so many times with no assistance. I am not asking for a refund or anything besides the balance being cleared on my account. I can't pay for a meal twice. Why would the driver give me my meal and let me walk away with it without paying? I'm no threat to anyone, I'm just a Varsity student!

It's been 2 years now and all the customer service has been doing is taking my issue to the relevant department.