Bad App and Customer Service

Uber Eats Delivery Failure & Poor Customer Service

I had a terrible experience with Uber Eats on February 27th. I placed an order for a pizza and expected delivery around 19:10. While I was briefly out with my family, the driver called me three times, but I didn’t have my phone on me. When I returned home, I called back immediately and was told that the driver had been at my house. I acknowledged missing the calls but explained that my mother-in-law was home, and he could have simply rung the bell.

The driver assured me he was still delivering orders and would bring my pizza once done. However, an hour passed, and no delivery arrived. When I called back, the number went straight to voicemail. Checking the Uber Eats app, I was shocked to see a **** delivery photo, claiming my order had been completed when it had not been delivered at all.

When I contacted Uber Eats, they refused to refund me, saying the driver had followed protocol. I then asked if lying about delivering an order and submitting false proof was part of their policy—no response. This experience was not just about a missing meal but about dishonesty and a complete lack of accountability from both the driver and Uber Eats.

Absolutely unacceptable service. I would not recommend ordering from Uber Eats if you expect honesty, reliability, or proper customer support.