Automated templates , stupid

On the 27th of February 2026 I placed an order on Uber eats and had a promo of R100. The total order was R224.12 and it came down to R124.12. the order came through on the day and every thing was fine. When I wanted to request for a ride I saw a message that said outstanding amount to be paid R124.12 and I ignored that. On the 4th of March 2026 uber eats decided to take the money and since then I have tried getting my money back with no success. What's really annoying is that they use automated systems to resolve their queries and not people. You can't even call to make things simple. I want my money back