Appalling customer service

I utilise Uber Eats often because they are convenient right, so when ever I have experienced an issue I lodge and they attend to it or refund me what is due to me. So today I ordered from Macdonald in Ghandi Square. I ordered a double quarter pounder, Mc Fizz apple ( with no ice) and a Tex Mcflurry. The order was delivered quickly but it was missing my ice cream. I asked the delivery partner about my ice cream he said they didn't give it to him and I should lodge a complaint. This is not the first time this has happened to me and each time I lodge a complaint it was dealt with. Today I was informed that Uber eats will no longer process my refunds because because I have lodged multiple requests. What I understand from that note is that Uber Eats wants to silence me from complaining when I don't get my money's worth. They are saying that the food outlets should get away with falsifying a complete order, when I as a customer have not received it in full. The other time it happened they gave the delivery partner the wrong drink and no ice cream that time the delivery gentleman was kind enough to go back to Macdonald'S Ghandi yet again to get the correct order. I remember I informed Uber eats about the incident but I guess nothing was done. The only reason I still order from Macdonald'S Ghandi is because it's close to me. So in summary Macdonald'S Ghandi is ineffecient and they falsify orders and Uber Eats is content to cover it up because when I complain I have been told if I will no longer get a refund in essence they are trying to intimidate me from speaking up. That is wrong