APPALLING

Absolutely annoyed a this service this afternoon, Firstly your driver took forever to collect my food, secondly upon arrival he gave the incorrect order! My meal was missing and yet I was charged for both meals! Ontop of that I have to wait 3 - 10 working days for my money to be refunded and when reordering I had to pay the delivery fee AGAIN??? HOW??? This is not even my fault and the refunded amount conveniently doesn't include the delivery fee??? I'm left hungry, money less and ******.