Appalled. Disgusted. Disappointed.

I placed an order that cost me R130. The order was wrong. I took photos and sent the feedback, but they only refunded me R36. Trying to get to speak to a human being is like trying to squeeze water from a rock! Then I get told that the communication is ended. Same copy and paste responses, but not human being. How is UberEats still allowed to operate like this without being taken to task? Their lack of customer service is the worst I've ever experienced and that's saying a lot in this country. Still no human response. At all. How are they allowed to continue like this? Why have they not been investigated?