App Error Cost Me Money — No Refund Offered

I placed an Uber Eats order from my correct address in Durban North, but the app auto-filled a completely unrelated North Beach Road address I’ve never used. Before I could fix it, the order went through. I immediately tried to change the delivery location but couldn’t, and had to cancel the order because the location was incorrect and too far.

Despite this being a fault on the app’s side, I was charged for the cancelled order. I placed the exact same order again, this time manually correcting the address.

Uber Eats support refuses to refund me, blaming preparation timing, even though this was an obvious technical glitch. I want this escalated to a senior agent and a full refund issued for the first order.