App agent didn't listen and shut me down

I ordered two burgers from Spur and they came with a choice of sauce. It was not a side order it was part of the actual meal. Both burgers were wrong. I contacted UberEats to tell them that the MEAL was wrong and the immediate response was that it was a condiment issue and not their problem. MK, who I was dealing with shut down the conversation immediately before I had a chance to respond. The speed at which this was done has me assuming that this person did not look into the issue or at the menu, just heard sauce and sent some generic message. MK did not look into this issue or even allow me to explain. MK just tried to get rid of me as soon as they could. I was then asked if I was satisfied with the service. I said no and that the agent didn't understand my problem. I doubt I am going to get a response to that either and it is just a formality. I would just like to speak to someone who will listen to my problem and get my R220 back for and incorrect order and not because they failed to give me tomato sauce.