Annoyed waiting food ruined

I ordered Chicken Cajun Tramazini on Uber eats. From the Fego restaurant in Westwood Mall.The food was absolutely terrible. It was cold and soggy, yet this is supposed to be a crispy meal that I’ve had several times from this restaurant. I had requested serviet and hot sauce which I usually get when requested but this time it did not happen. The tramazini was soggy, dripping wet. Fries cold and not edible Absolutely disgusted. They took forever to fetch the meal which the restaurant had long prepared. When I complain they say it’s the restaurant fault