Angry and Hungry

I have never had a problem with Uber eats until today. I've never been so angry. I missed the message from the driver. For a few minutes. So i messaged him to say leave my order at the office. He doesn't reply. I tru phoning him 6 times to find out where is my order. I eventually get hold of him. He tells me oh he waited 15 minutes for me so then he left because he had to deliver else where. So I angrily complainin about how I am so hungry and angry that he is taking so long with my order. He then cuts of my call. I then decide to contact Uber eats support. They are the worst because you can never get a direct contact number to actually hear the voice of another human. Instead its back and forth messges on the support and if God forbid you answer a call the chat ends and y9u have to now start a new chat and explain your complaint all over again. I was told that I would get a refund but no one has contacted me. Also I still have not received my order. I am so frustrated and angry with the customer service and lack of contact that I have received from Uber Eats.