********* and *****ulent

I am a regular customer of Uber Eats. On Sunday I placed and order and paid for it. It was confirmed as being in progress on the app. When the due time had passed, I checked the app and the order was nowhere to be found. I tried contacting them, which is near impossible, and they were very unhelpful on a customer support chat. I was told they can't help me without an order number. I didn't get an order number but my credit card was debited. Surely they could see that the order was not fulfilled? I checked with the restaurant and they had no history of my order being placed. Today I got a message that a refund is due to me and it came with a link to authorise the refund. I tried to contact Uber to confirm is this was legitimate, but got no response. I trusted the link as it took me to Ozow, the payment app used by Uber Eats. The app even sent me an OTP so the user had my cellphone number. Within a few minutes, R18000 was taken from my account. I contacted my bank to freeze my accounts and called my cellphone service provider to check if my phone had been hacked. Both parties said the ***** came from Uber's side. I also contacted Ozow and they are investigating the *****ulent link that was sent to me. There is no doubt in my mind that I was ****med by someone working at Uber Eats. Not only was nothing done about an unfulfilled order, but I was ****med out of R18000. I will never use Uber Eats again and as I have a huge social media following, I will ensure that people are aware of what happened to me so that it doesn't get repeated. I am disgusted by your lack of service and the fact that you are the only service provider who has no contact number on which a customer can speak to a human being. There isn't even an email address which one can use to contact Uber Eats. All they are interested in is inflating the prices of items and ****ming innocent consumers.