******* and ****s

I had my account de*****ed by Uber eats. They use my account to pay for someone elses order. After the pathetic online help service they finally acknowledge my account was de*****ed and agree to refund. After weeks still no refund. I tried querying and they say there is no record of the transaction after agreeing to refund. I have to also bear the cost of a new bank. The service is pathetic. These people are ******* and ****s.