Allows theft with no accountability

I am writing to formally express my frustration regarding a recent Uber Eats order that was mishandled and the poor customer service I received afterward.

I placed an order and went outside to meet the driver at the designated location inside my complex. However, the driver was not there. Instead, he was down the road at a completely different location. Without properly delivering the food to the correct address or ensuring I received it, he simply left it outside, took a photo, and drove off.

When I realized the food was not where it was supposed to be, I had to drive out myself to find it—but by the time I got there, the food was gone. I immediately contacted Uber Support to report the issue, explaining that the driver had dropped the food off at the wrong place. Instead of resolving the issue, Uber declined my request for assistance, stating that the driver had texted me.

While I understand the driver may have sent a message, I was already outside waiting at the correct address and did not receive his messages in real-time due to network issues. Regardless, this does not change the fact that he did not follow the delivery instructions or ensure the order was placed in the correct location.

I was assured that my case would be reviewed and that I would receive a follow-up. It has now been over 72 hours, and I have heard nothing back. Not only was my food never delivered, but I was also charged for an order I never received. This is unacceptable and highly unprofessional.

I am requesting an immediate refund for this order, as it was never properly delivered to me. I also expect better accountability from Uber Eats regarding driver errors