Accused of being a *****ulent Customer!!

I have a total of 3 orders in my history on Uber eats and out of the 3, two orders were missing items. The first order I passed and did not fuss about. The second incorrect order made me extremely angry as I was accused as being 'suspicious' customer, meaning I had a reputation of requesting a refund. I ordered Nando's Full chicken and 3 sides. I received a full chicken and 2 sides however I PAID for 3 sides meal. The item was also addressed for 'Kim D." and not for me (Donna O.) On the app you will see that there were 10 logs of assistance needed, on the 11th log the agent by the name of 'Esraa' stated that as a final attempt they will investigate and revert, that was 2 weeks ago, to date - NOTHING. I WANT MY BALANCE THAT I PAID FOR MY ORIGINAL ORDER RETURNED!!!!! Order : #EE07E