Absolute ******* service with regards to customer complaints with Uber Eats so called duplicate transaction hold to protect them against *****

Absolutely ****. On 07/02/2025 I made the mistake of ordering food on Uber Eats. Never again. A temporary hold was placed on the funds for the transaction. Fine. Once the food had been delivered and I had rated the service, another payment hold went through. After numerous emails that are all automated, as there is no actual customer care number, the payment hold has still not been released. Today is 18/02/2025. Apparently this is some **** policy of theirs to do the duplicate transaction hold to protect them against *****. So what now? 11 days later and the payment hold has still not been released. All the automated responses refer me to my bank. What the hell does my bank have to do with a transaction *******ly taken by Uber Eats. So.. as I have yet to receive my funds back or even received so much as a call from Uber Eats I think it in the best interest of all their customers to know how ********* Uber Eats is and how little their customers mean to them. They take your money and you have to sit and wait until one day they release your funds. I work on a budget and the duplicate transaction they decided to take in their infinite wisdom has now impacted my budget negatively. As I don't even receive any human contact, no call no email. I would be very surprised if they actually bother to read and resolve this issue. This being said, I am now at the point of escalating this matter to my attorney.